Refund Policy

For one-time programs (Discovery Session or Transformation Program), you can request a refund within 7 days of purchase if no sessions have been delivered and no digital materials have been accessed. After this period or after delivery/access, refunds are not available.

Fees for completed sessions and delivered digital materials are non-refundable. Digital downloads accessed or custom assets already provided are not eligible for refunds.

If you purchased a package with multiple sessions and you have unused sessions, you may request a partial refund for those unused sessions within 30 days of purchase or as otherwise agreed in writing. Used sessions and accessed materials are non-refundable.

You may cancel your Monthly Partnership at any time. Your cancellation will take effect at the end of your current billing cycle; no further payments will be charged after cancellation. No refunds are provided for partial months or for assets already delivered.

Missed sessions without prior notice are considered delivered and are non-refundable. If you need to reschedule, please provide at least 24 hours’ notice.

If you believe you were charged in error or made a duplicate payment, contact me immediately through the Contact page. I will investigate and process a refund for any verified duplicate or accidental charges.

To request a refund, email me at vernal@lanning.store with your name, event details, and reason. I will respond within 3 business days with a resolution or next steps.

If approved, refunds are issued via Stripe to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank.

If you believe you were incorrectly charged, please contact me before initiating a chargeback. Unresolved chargeback cases may result in the termination of service and forfeiture of future access.